Refund policy
At Cozy Craftz, we want you to be completely satisfied with your purchase. If for any reason you are not happy, we’re here to help.
Returns
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You may return most unopened and unused items within 30 days of delivery for a full refund or exchange.
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Items must be returned in their original packaging.
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Certain items are non-returnable.
Refunds
- Approved refunds will be processed back to your original payment method within 5–7 business days.
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Shipping costs are non-refundable, except in cases where the return is due to an error on our part.
Exchanges
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If you received a damaged or defective item, we will gladly exchange it for the same item.
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Please contact us at info@cozycraftz.com within 7 days of delivery for exchange instructions.
Return Shipping
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Customers are responsible for return shipping costs, unless the return is due to a mistake or damaged product.
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We recommend using a trackable shipping service to ensure your return reaches us safely.
How to Initiate a Return
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Email us at info@cozycraftz.com with your order number and reason for return.
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We’ll provide instructions for returning your item.
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Ship the item back to the provided address.