Cozy Craftz

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

At Cozy Crafts, we believe creativity belongs in every home. Our mission is simple: to inspire makers, dreamers, and decorators with high-quality craft supplies, art essentials, and décor that brings beauty to everyday life.

From yarn and paint to seasonal décor and home accents, our collections are carefully chosen to spark imagination and help you create spaces you love. Whether you’re a lifelong crafter, a weekend DIYer, or simply looking for décor that makes your house feel like home, we’re here to make creativity easy and accessible.

We’re more than just a store—we’re a community of makers. Every item we offer is part of a bigger story: your story. A handmade gift, a cozy living room, a festive holiday tradition—these are the moments that matter, and we’re honored to be part of them.

Welcome to Cozy Crafts. Let’s create something beautiful together.

Last updated: October 4, 2025

Welcome to Cozy Craftz! We’re thrilled to bring cozy, creative, and high-quality home goods and art supplies straight to your doorstep. This Shipping Policy outlines how we handle shipping for all orders placed through our online store.

1. Order Processing

• Processing Time: Orders are typically processed within 2–5 business days after payment is received.
• Since some items are fulfilled by trusted third-party dropshipping suppliers, processing times may vary depending on the supplier’s location and product availability.
• You will receive a confirmation email once your order has been placed, and another email when your order has shipped, including tracking information (if available).

2. Shipping Times

• Estimated Delivery:
  
• U.S. Orders: 7–20 business days
• International Orders: 10–30 business days
  
• Shipping times may vary due to product origin, customs delays, holidays, or carrier issues beyond our control.
• If your order includes multiple items, they may arrive in separate packages to ensure faster delivery.

3. Shipping Costs

• Shipping Fees: Shipping costs are calculated at checkout and vary depending on the product, destination, and supplier.
• Some items may include free shipping, which will be clearly marked on the product page.
• We do not currently offer expedited or overnight shipping for dropshipped items

4. Tracking Information

• Once your order has shipped, a tracking number will be emailed to you when available.
• Tracking updates may take a few business days to appear, especially for international shipments.
• If your tracking number does not update after several days, please contact us for assistance.

5. Delays & Lost Packages

• While we strive for timely delivery, Cozy Craftz is not responsible for delays caused by the carrier, customs, or weather conditions.
• If your package is significantly delayed or appears lost, please contact us at [your email address] with your order number, and we’ll work with our suppliers to resolve the issue

6. Wrong Address Disclaimer

• Please ensure your shipping address is correct before completing your order.
• We are not responsible for packages shipped to incorrect or incomplete addresses provided by customers.
• If an order is returned to us due to an incorrect address, additional shipping charges may apply to resend it.

7. International Shipping & Customs

• We ship to most international destinations.
• Customs fees, import duties, and taxes are the customer’s responsibility and are not included in our prices.
• Customs policies vary by country; please check with your local customs office before ordering.

8. Affiliate & Partner Products

Some items promoted on Cozy Craftz are sold through affiliate partners (such as Amazon or other e-commerce platforms).

• For these items, shipping times, rates, and policies are determined by the partner store and may differ from our in-house or dropshipped products.
• Please refer to the partner’s website for their full shipping details.

9. Contact Us

If you have any questions or concerns regarding your order or shipping status, please contact us:

📧 Email: info@cozycraftz.com

🌐 Website: [www.cozycraftz.com]

We’re happy to help ensure your shopping experience is as cozy and creative as possible!

Returns & Refunds Policy

At Cozy Craftz, we want you to be completely satisfied with your purchase. If for any reason you are not happy, we’re here to help.

Returns

• You may return most unopened and unused items within 30 days of delivery for a full refund or exchange.

• Items must be returned in their original packaging.

• Certain items are non-returnable.

Refunds

• Approved refunds will be processed back to your original payment method within 5–7 business days.

• Shipping costs are non-refundable, except in cases where the return is due to an error on our part.

Exchanges

• If you received a damaged or defective item, we will gladly exchange it for the same item.

• Please contact us at info@cozycraftz.com within 7 days of delivery for exchange instructions.

Return Shipping

• Customers are responsible for return shipping costs, unless the return is due to a mistake or damaged product.

• We recommend using a trackable shipping service to ensure your return reaches us safely.

How to Initiate a Return

1. Email us at info@cozycraftz.com with your order number and reason for return.

2. We’ll provide instructions for returning your item.

3. Ship the item back to the provided address.

Questions?

If you have any questions about returns or refunds, please contact us at info@cozycraftz.com. We’re happy to help!